Messaging Privacy Notice

When you contact VELOURÉ LUXE™ or opt into marketing, we may process your email address, phone number, message content, and records of your consent and communication preferences. We use this information to respond to inquiries, send order and account updates, deliver marketing you have opted into, and honor opt-out requests.

Email, SMS, and WhatsApp marketing are separate and optional. Consent for one channel does not authorize marketing through another. Shopify, Meta/WhatsApp, telecommunications providers, and other messaging providers we use may process the information needed to deliver messages and manage preferences. We retain these records as needed for those purposes, to honor opt-outs, and to meet applicable recordkeeping obligations.

You can unsubscribe through the link in a marketing email, reply STOP to marketing SMS where supported, or use the unsubscribe option in WhatsApp promotional messages where available. For help withdrawing consent or exercising applicable privacy rights, email customercare@veloureluxecollection.com. Transactional and support communications may continue where necessary and permitted.

This notice supplements our Privacy Policy.