Shipping Policy

At Velouré Luxe, every order is prepared with care to ensure a luxury shopping experience from checkout to delivery.

Processing Time

Orders are typically processed within 2–5 business days unless otherwise stated.

Please note:

  • Processing times may increase during launches, holidays, or limited edition releases.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Preorder Items

Preorder items require additional production time before shipment.

Estimated shipping timelines for preorder items will be noted on the product page and at checkout.

If your order includes both preorder and in-stock items, your order may ship together once all items become available.

✨ If your order includes preorder and ready-to-ship items, customers may request separate shipment for available items by contacting customercare@veloureluxecollection.com after placing their order. Please note that additional shipping charges may apply for split deliveries.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Complimentary shipping promotions
  • Limited-time shipping offers
  • Free shipping on qualifying orders

Delivery Estimates

Estimated delivery times begin after your order has been processed and shipped.

Standard domestic shipping:

  • 3–7 business days

International shipping:

  • 7–21 business days depending on destination and customs processing.

Please note that delivery estimates are not guaranteed.

Tracking Information

Once your order ships, you will receive a confirmation email and/or SMS with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Velouré Luxe is not responsible for:

  • lost packages due to incorrect addresses
  • failed delivery attempts
  • packages returned to sender

Additional shipping fees may apply for reshipment requests.

Lost or Stolen Packages

Velouré Luxe is not liable for packages marked as delivered by the shipping carrier.

If your package is lost or stolen, we recommend contacting the carrier directly to file a claim.

International Orders

International customers may be responsible for:

  • customs duties
  • taxes
  • import fees

These charges are determined by your local customs office and are not included in our product or shipping prices.

Contact Us

For shipping questions or support, please contact:
customercare@veloureluxecollection.com

Thank you for shopping with Velouré Luxe ✨
Luxury You Can Swim In.