Returns & Exchanges
At Velouré Luxe, we are committed to delivering luxury quality and an elevated shopping experience. Please review our policy carefully before placing your order.
All Sales Final
Due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds unless an item arrives damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
customercare@veloureluxecollection.com
Please include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Once reviewed and approved, we will provide a replacement, store credit, or refund where applicable.
Swimwear & Beauty Products
For hygiene and safety reasons:
- Swimwear
- Silk sleep accessories
- Beauty products
- Lip glosses
- Fragrances
cannot be returned or exchanged once delivered.
Preorder Items
Preorder items are made specially for our limited releases and may require additional processing time before shipment.
By purchasing a preorder item, you acknowledge and accept the estimated production and shipping timeframe provided at checkout.
Shipping Delays
Velouré Luxe is not responsible for shipping delays caused by:
- carriers
- customs
- weather
- incorrect shipping addresses
- unforeseen production delays
Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once processing or production begins, cancellations are no longer permitted.
Lost or Stolen Packages
Velouré Luxe is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
We recommend contacting the carrier directly for further assistance.
Contact Us
For all customer care inquiries, please contact:
customercare@veloureluxecollection.com
Thank you for choosing Velouré Luxe —